Wärtsilä Corporation Annual report 2014

Services review

Wärtsilä Services supports its customers by offering the most comprehensive portfolio of services in the industry, thereby optimising their operations and the lifecycle performance of their installations. Our service network is the most extensive in the industry, consisting of approximately 11,000 service professionals in more than 160 locations in over 70 countries. We offer expertise, local availability, responsiveness, and the most environmentally sound solutions for all customers, regardless of the manufacturer of their equipment.

Our service offering

We aim to develop close relationships with our customers, thus enabling us to gain an in-depth understanding of their business, and to extend our offering accordingly. Our Services business provides full and complete support for both Ship Power and Power Plants installations, and is based primarily on the equipment sold and designed by Wärtsilä, including engines, propulsion systems, and electrical and automation systems. However, Wärtsilä Services has the capability to retrofit and service other brands as well.

We are continuously developing our existing competences while also building new skills in strategic growth areas, such as oil & gas, asset optimisation, and environmental solutions. Expanding our offering by developing our portfolio through innovations connected to the overall digitalisation of the industry will continue to be our focus in the future. Further growth is sought by strengthening our service offering in response to our customers' increased interest in partnerships, thereby providing them with both lower costs and improved operational efficiency.

Our areas of expertise include:

Engine services

We provide a full range of services for medium- and low-speed diesel, gas, dual and multiple fuel engines and other related systems. Our offering comprises everything from standard engine overhauls to optimisation retrofits that improve the performance of older engine designs.

Propulsion services

We offer a complete range of services for propulsion systems throughout their lifecycle. Propulsion improvements enable optimal fuel efficiency for vessel and offshore installations.

Seals & bearings services

We provide a wide range of sealing, bearing and sterntube solutions in the form of integrated systems, packages and products. These services provide marine and industrial customers with increased efficiency, reduced running costs, and operational longevity.

Electrical & automation services

Electrical and automation services include the maintenance and upgrade of all types of control and automation systems for power plants, marine applications and oil & gas installations, as well as for power plant and vessel safety systems.

Boiler services

We provide a comprehensive range of boiler services, including inspection services, condition based services, retrofits and spare parts for all types of boiler plants, economisers, and their control systems.

Environmental services

We offer land based power plants and ship installations an extensive set of services aimed at improving efficiency and minimising emissions. These solutions include fuel conversions, low NOx solutions, and propulsion efficiency services. Furthermore, our field service organisation supports Ship Power’s environmental retrofit market in the installation and commissioning of environmental solutions.

Service agreements

We tailor our service agreements to enable customers to choose from different levels of partnership. Technical management agreements include regular inspections, monthly reporting, and exchange programmes for spare parts. In our maintenance agreements, we provide fixed prices for inspections, technical support, spare parts, training, and maintenance work. Our operations and maintenance agreements can cover complete operational, management and maintenance services, as well as installation performance guarantees.

Service projects

Our project management capabilities enable us to optimise the performance of our customers' installations through upgrades, modernisations, fuel conversions and safety solutions.

Training services

Our training services cover all aspects of management, operational, maintenance, and safety issues, and range from traditional hands-on training to advanced remote training systems and e-learning opportunities.

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