Wärtsilä Corporation Annual report 2014

Services strategy

Our customers recognise Wärtsilä as being a reliable service partner; namely competitive, trusted, and easy to deal with:

  • We focus on customer needs in order to constantly develop our offering proposition with value-enhancing products
  • We support our customers locally through our qualified global field service network
  • We grow by expanding our agreements scope in both marine and power plant applications
  • We support our customers in minimising their environmental footprint and foster a quality attitude and a safe way of working
  • We actively scan the market for acquisitions that allow us to further strengthen our offering.

The size and scope of the Services business provides a platform for further growth. We are continuously developing our service offering and delivery process in order to cost-efficiently provide better value for our customers. We offer global 24/7 support in the fields of logistics, maintenance, plant-operating services, asset monitoring systems and technical support, as well as real-time information and analyses through effective online services. Our offering includes a variety of long-term agreements, allowing customers to focus on their core business. Moreover, we are able to deliver service projects that match the changing needs of our customers' businesses.

Services' strengths

  • Long-term relationships with customers and an in-depth understanding of their needs
  • A complete lifecycle offering
  • The broadest service portfolio in the industry
  • A global service network

Note

Make a note?

Note

Make a note?

Close

For the best experience of our Annual Report, please update your browser to a newer version.