Wärtsilä Services supports its customers by offering the most comprehensive portfolio of services in the industry, thereby optimising operational and lifecycle performance. Wärtsilä Services offers expertise, local availability, responsiveness, and the most environmentally sound solutions for all customers. The Services offering also strongly builds on digitalisation in order to utilise the opportunities opened by real-time data and related analytics. Customers recognise Wärtsilä as being a reliable service partner; namely competitive, trusted, and easy to deal with.
The service offering
Services develops close relationships with its customers, thus enabling an in-depth understanding of their business so as to extend the offering accordingly. The Services business provides full and complete support for customers operating in the marine and energy industries, as well as a comprehensive package of seals, bearings, and associated solutions to hydropower installations and industrial plants worldwide as of 2015. This support is based primarily on the equipment sold and designed by Wärtsilä, including engines, propulsion, and other systems. However, Wärtsilä Services has the capability to retrofit and service other brands as well.
An in-depth knowledge of the customers' business and operational challenges, combined with technical expertise, forms the basis for being able to offer different levels of support:
- Spare parts for equipment, with an emphasis on excellent delivery performance and the availability of a broad range of parts
- Full maintenance and performance monitoring, utilising both equipment (spare parts) and services (field services, condition based maintenance)
- Optimising customers’ business via analytics, proactive recommendations, efficiency improvements (e.g. fuel cost savings), and shared performance targets for the operation and maintenance of their equipment.
Areas of expertise include:
Wärtsilä Services provides a full range of services for medium- and low-speed diesel, gas, dual and multiple fuel engines, and other related systems. The wide offering ranges from standard engine overhauls to optimisation retrofits that improve the performance of mature engine designs.
Wärtsilä offers a complete range of services throughout the lifecycle of propulsion systems. Parts, repairs, maintenance, modernisation solutions, and efficiency upgrades are also provided in order to keep propulsion systems running powerfully and efficiently.
Seals & Bearings services
Wärtsilä Services provides a wide range of sealing, bearing, and sterntube solutions in the form of integrated systems, packages, and products. These services provide marine and industrial customers with increased efficiency, reduced running costs, and operational longevity.
Hydro & Industrial services
The offering includes seals, bearings, and associated equipment for hydro and industrial installations (in mining, paper, oil & gas), including hydropower, tidal power, and offshore wind installations. These are complemented with a comprehensive array of services, ranging from repairs and fabrications to underwater services, retrofits, component reconditioning, and refurbishments.
Wärtsilä offers an extensive set of services aimed at improving efficiency and minimising emissions for energy and marine installations. These solutions include fuel conversions, low NOx solutions, and propulsion efficiency services. Furthermore, Wärtsilä’s field service organisation supports the marine retrofit market in the installation and commissioning of environmental solutions.
Wärtsilä tailors service agreements to enable customers to choose from different levels of partnership. Technical management agreements include provisions for regular inspections, monthly reporting, and exchange programmes for spare parts. Maintenance agreements provide fixed prices for inspections, technical support, spare parts, training, and maintenance work. Operations and maintenance agreements can cover complete operational, management and, maintenance services, as well as installation performance guarantees.
Project management capabilities enable Wärtsilä to optimise the performance of customers' installations through upgrades, modernisations, fuel conversions, and safety solutions.
The training services offered cover all aspects of management, operational, maintenance, and safety issues, and range from traditional hands-on training to advanced remote training systems and e-learning opportunities.