Wärtsilä Services aims to be recognised as a reliable service partner; namely competitive, trusted, and easy to deal with. Wärtsilä is committed to growing its services business by:
- Doing more business with existing customers through superior customer service
- Developing and digitalising the offering to create new competitive advantages
- Exploring opportunities within new customer segments by leveraging on current competences
- Acquiring businesses in growing markets.
Services is constantly developing its global footprint and operations in order to meet and exceed customers’ expectations. This is the very basis upon which the business with existing customers will grow. Further growth is sought by strengthening our service offering in response to our customers' increased interest in long-term service agreements, thereby providing them with both lower costs and improved operational efficiency.
An important growth area is the digitalisation of the existing offering and the development of a new digital offering to further increase revenue potential, transparency, availability, and performance. Continuing the digitalisation journey in 2015, Services launched Wärtsilä Genius services, which will enable real-time optimisation of customers’ assets, improve predictability, and help solving of issues with digital solutions. Other examples of outcomes from the investments in digital innovations are the Wärtsilä Online Services platform for spare parts ordering and tracking and technical support, as well as the remote service concepts such as the Virtual Service Engineer.
Wärtsilä’s current competences and capabilities (e.g. in-situ machining, reconditioning, and field services) place the company in a unique position to provide services to new customer segments, such as Hydro and Industrial, and extending the offering to customers who operate a variety of equipment – regardless of the manufacturer.
- Long-term relationships with customers and an in-depth understanding of their operations and needs
- A complete lifecycle offering
- The broadest service portfolio in the industry
- An unmatched global service network